|Problems can occur when doses are changed by means of a verbal order but no written document is sent. Usually, this happens when a GP telephones a dose change. But a new prescription is not always necessary. |
A careful record should be made of:
- Who took the telephone call.
- The time of the call.
- The name of the person who called.
- The change(s) made.
It is good practice to:
- Read back the information that has been written down to reduce the chance of misunderstanding.
- Spell out the name(s) of the medicine(s).
- Ask the GP to repeat the message to another member of staff, if possible.
- Request written confirmation as soon as possible by fax, letter or by issue of a new prescription.